| » Charter |
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| Our consultants are committed to establishing a respectful, ethical and professional relationship with every client. To this end, we follow the professional standards as outlined in this document, the Client Charter. |
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| Confidentiality |
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Our consultants respect your privacy and recognize the importance of client confidentiality. As such, our consultants will:
- Never use confidential information for anything other than conducting the search to which they are assigned
- Never disclose confidential information to anyone other than relevant colleagues within the firm and legitimate candidates
- Identify when and which information can be revealed to candidates and sources
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| The Search |
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Our consultants will conduct your search assignment using the following best practices:
- Outline in a written assignment brief the identity of the client organization, the position description, candidate qualifications, fee agreements and terms and conditions of the assignment, including any restrictions
- Execute a focused search in line with the strategy discussed with the client
- Prepare a position description and provide this to candidates
- Evaluate candidates by means of thorough face-to-face interviews and competence testing as appropriate
- Provide the client with assignment status reports
- Provide the client with detailed candidate briefs as appropriate
- Provide the client with a contingency plan if no appropriate candidates transpire
- Agree on the reference checking protocol for the assignment (who will call, who will be called, what questions will be asked)
- Conduct reference checks only with the permission of the candidate, and be cognizant of laws and privacy issues that may vary internationally
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| Conflicts of Interest |
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Our consultants recognize that conflicts of interest must be avoided. As such, expect them to discuss with you potential conflicts of interest, including but not limited to:
- Restrictions on which companies can be contacted due to business and personal relationships, from both the client's and our company's perspectives
- Presentation of candidates to other clients
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| Legislative Responsibility |
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| Our consultants carry out search activity in a professional, ethical, and legal manner. As such, they will make you aware of and adhere to relevant employment laws and public policy. |
