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| ReadySet HIRED! |
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| Click Here to obtain your free copy of ReadySet HIRED! A Practical Guide to Finding a Job. |
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| » Job Details |
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| Position: |
Boutique Manager (Toronto, ON) - 12 month contract |
| Industry Category: |
Consumer Products
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| Location: |
Toronto, ON
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| Job Number: |
103070 |
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:: Hired Candidate Profile ::
The hired candidate's last few position titles include: Manager, MCM Trainer and Coach, Senior Consultant, and Account Manager. The candidate received a Bachelor of International Business and Marketing, and a Master of Arts, International Relations.
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:: Overview ::
Our client is looking for a Boutique Manager for their Toronto office. This is an exciting opportunity for a career-oriented candidate to learn all components of the company’s business and drive growth in the Espresso/single-cup machine category. You will manage the daily operations, leading and managing the team of Coffee Specialists by reinforcing the fundamental values of the brand: high class, service and efficiency. You will be a passionate ambassador of the company message by making their products preferred coffee systems. Please note that this will be a temporary 12 month assignment.
:: Our Client ::
Our client is a provider of premium quality coffee and espresso machines.
:: What You Will Do ::
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Achieve with the team the daily, weekly, monthly sales and service level targets set for the boutique.
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Maximize capsule, accessories and machines sales in the boutique.
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Lead the team by example in servicing and selling to customers all aspects of the product system.
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Proactively manage escalated customer interactions/complaints.
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Recruit and train the team.
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Motivate and coach the team to provide exceptional customer service in keeping with the company’s premium image and positioning.
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Leverage the competencies in the team by optimizing the deployment/utilization of resources according to the peaks and lows of operations.
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Implement Standard Operating Procedures and guidelines for the boutique operations and ensure that the team understands and complies with them.
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Collect cash and organize appropriate transfer per procedure and abide by cash collection procedures and monitor their application.
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Manage monthly/quarterly physical stock inventories and place weekly orders.
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Facilitate weekly/monthly reporting.
:: What You Will Bring ::
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University degree (Hospitality management school a plus).
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5-7 years Retail Selling & Service experience; luxury boutiques experience a plus.
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2 + years credible experience in managing/supervising people/teams.
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Knowledge of planning, organizing and controlling for retail operations.
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Knowledge of coffee (products, accessories, machines etc would be an advantage).
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Excellent Presentation, Communication & Interpersonal Skills.
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Strong Team leader and player.
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Proactive and responsive to anticipate and fulfill customer needs.
:: What You Should Expect ::
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A world-wide organization with over 2,000 passionate employees from around the worldworking to create a quality product.
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A challenging role with for someone with an entrepreneurial spirit who is looking to join a dynamic global team.
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A very rewarding opportunity for a go-getter and team player.
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