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| ReadySet HIRED! |
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| » Job Details |
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| Position: |
Customer Service Representative, Bilingual, Full Time (2 roles) |
| Industry Category: |
Consumer Products
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| Location: |
Markham, ON
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| Job Number: |
102736 |
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:: Hired Candidate Profile ::
This hired candidate has over 10 years experience in the Customer Service Industry, working for companies that specialize in Consumer Electronics, Consumer Products, and Marketing and Communications. She has completed a variety of sales training courses and is fluenly bilingual in French and English.
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:: Overview ::
Our client is looking for a Customer Service Representative to work full time as part of the Order Team in Supply Chain department. You will be managing a set of customer accounts and will work closely with the Team Leader to provide timely and accurate processing of orders and deduction clearance. You must have at least two years experience as you will interact daily with customers, brokers, sales, supply chain, distribution and logistics.
:: Our Client ::
Our client is a Tier 1 consumer packaged goods company.
:: What You Will Do ::
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Handle inputting orders, making changes and reviewing holds.
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Daily management of all orders as assigned.
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Monitoring order status, resolving exceptions and interfacing with internal and external clients to meet customer order requests.
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Daily decision making relating to specific customer service issues such as order holds, changes, shortages and late deliveries.
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Support investigation of over ship/short ship/damage/situations and trade related promotions as a result of deductions taken by customers.
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Trade and Non-Trade Deduction Management.
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Source backup documentation (debit notes and PODs) for deductions taken.
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Validate and clear deductions, engage customers, brokers and sales where required to resolve discrepancies.
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Monitor performance metrics for deductions.
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Collect outstanding invoices and invalid deductions.
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Escalate repetitive order, delivery and inventory issues to Team Leader.
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Process Credit notes related to Inventory returns, shorts and damages.
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Update pricing as it relates to Credit Notes.
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Clear off deduction from the deduction ledger.
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Reconcile trade spend ledger to the G/L.
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Supply customer specific service reports and analysis as required.
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For continuous improvement and process enhancements, address order accuracy versus customer P.O. (lead times, price, deals). Perform analysis on target customers to improve customer performance metrics (invoice accuracy, on-time delivery and case fill rates).
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Work on special projects as required.
:: What You Will Bring ::
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Bilingualism a must (French/English).
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2 – 5 years customer service experience.
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Post secondary education or equivalent courses.
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Excellent communication and problem solving skills.
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Excellent organizational and time management skills.
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Proven ability to manage multiple priorities and adapt to changing needs of the business.
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Strong team player with good interpersonal skills and a desire to work in a team environment.
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Must be positive, passionate and willing to make a difference.
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Oracle experience an asset.
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Good Computer skills (MS Office).
:: What You Should Expect ::
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Excellent work culture – rated one of the top employers to work for by Fortune magazine.
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Young, energetic and vibrant leadership team.
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Modest, no ego, small company feel.
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Stable and ambitious organization; commitment to 50% of growth through acquisitions.
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