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| » Job Details |
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| Position: |
Customer Service Representative |
| Industry Category: |
Consumer Products
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| Location: |
Mississauga, ON
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| Job Number: |
102334 |
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:: Overview ::
Playtex is looking for a customer care expert who will act as a key enabler in delivering quality service to clients. As Customer Service Representative, you will process orders from clients in a timely basis, creating the best customer care experience possible. Not only will you meet client expectations, you will exceed them with quality professional service.
:: Our Client ::
Our client, Playtex, is a leading world-wide corporation in the personal care product category. They offer products that delight consumers, achieving market share leadership and exceptional shareholder returns.
:: What You Will Do ::
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Receive and process orders received via EDI, mail, fax or phone from designated accounts.
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Must supply accurate and complete answers to all inquiries on a timely basis – within 24 hours of receipt.
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Ensure order is in compliance with existing marketing programs and pricing structures.
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Communicate with sales and accounts for direction or to provide information when orders are unclear or do not comply with marketing programs or pricing structures.
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Follow through to ensure all unshipped orders are shipped by the committed date. Communicate any delays and/or stock shortages to appropriate person in Sales and/or the account. Provide daily backorder/delete report to sales/accounts, as well as other required forms from the accounts.
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Void, cancel and make on-line changes to pick tickets at the request of the accounts, sales reps or Playtex personnel.
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Examine customer’s files and use the information to analyze problems/research account complaints; take necessary steps to correct situation.
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Working with Sales Management, Operations and Distribution, to prioritize orders during stock availability.
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Handle/research all account refusals: work with Distribution department, carriers, sales reps, and accounts to resolve.
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Maintains knowledge and awareness of intricacies and inventory conditions of all selling programs for Account Teams.
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Maintain comprehensive knowledge of account requirements and establishes procedures and practices to insure Distribution is fulfilling our customer’s needs and expectations.
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Maintain EDI tables for assigned accounts to ensure correct translation of accounts’ item numbers, descriptions, quantities, etc. into Playtex resource numbers, pricing, units of measure, to ensure all accounts get correct product and correct amounts they request on each order.
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Review pending reports daily to ensure all unshipped orders are shipped by the committed date. Communicate delays or stock issues to appropriate sales, broker, or account representative on a daily basis and advise of estimated time of availability for products not able to ship at requested time.
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Initiate tracking of lost orders and expedite rush orders by working closely with the Distribution team, warehouse contacts, and carriers in conjunction with customer warehouses. Supply sales reps and accounts with carrier pro number and delivery information.
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Issues appropriate credits throughout the year for damaged or returned product.
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Issues suncare credits during suncare return period.
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Issues various sales & tracking reports during the year.
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Actively participates on various committees/teams.
:: What You Will Bring ::
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College Diploma in Business, or equivalent business experience.
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Previous Customer Service experience in the CPG industry processing orders in an EDI environment.
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Advanced computer skills on key business and PC software applications
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Highly motivated self-starter, with excellent organizational & planning skills. Capable of multi-tasking.
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Ability to proactively gather information to analyze a situation or problem and use sound judgment to effectively address the situation/solve the problem.
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Excellent communication skills (both oral and written) and telephone etiquette are mandatory. Must maintain composure during pressure situations.
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Strong organizational skills and follow-through to ensure inquiries are responded to accurately and in a timely manner.
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Ability to interface with all levels of the company.
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Previous AS/400 experience an asset.
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Fully fluent in both English and French (oral and written) an asset.
:: What You Should Expect ::
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A place where you can grow your career. Playtex encourages professional as well as personal growth for all its employees.
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A successful and well-respected global company which values personal integrity and recognizes that personal growth is critical to the well being of its employees.
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A professional exciting atmosphere and a stimulating role.
:: Notes ::
Interested candidates are requested to send their resume and cover letter via fax, quoting “102334 Customer Service Representative” to (905) 677-7965.
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