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Job Opportunities  »  Job Details
Position: Application Support Technician
Industry Category: Health Services
Location: Toronto, ON
Search Firm: RadarHH
Job Number: 104954
:: Overview ::

Our client is looking for an Application Support Technician to assist the HRM Team in maintaining, administering, and supporting the Hospital Report Manager (HRM) application and related systems. Working with the Operations Team, this role sets up and operates HRM applications environments, administers facilities on-boarding and troubleshoots related applications, messaging system, networks, software and hardware.

:: Our Client ::

Our client works with and on behalf of physicians to leverage information technology (IT) to meet the growing needs of patients and physicians. Our client focuses on promoting and assisting physicians to acquire, implement, and adopt electronic patient records and patient knowledge management portal solutions to increase efficiencies and improve patient care.

:: What You Will Do ::

  • Working closely with the HRM Integration Lead and the HRM Team to support HRM applications, systems, infrastructure and stakeholders
  • Assisting in running different applications including Integration/messaging engines (e.g. Orion Rhapsody), sFTP server, MS-SQL with the physician registry database, Syslogs, monitoring and notifications tools
  • Helping in operating Microsoft Windows servers (e.g. maintain, backup, and update) in a VMware virtualized environment
  • Attending to Service Desk tickets, escalations, and working with external stakeholders until tickets are resolved
  • Contributing to test plans related to connectivity, validation, messaging exchanges, stress/load, and communicating results with team lead and stakeholders
  • Helping in troubleshooting HL7 and XML messaging issues, sFTP, sending facility (e.g. hospitals) and receiving facility (e.g. clinics) issues
  • Monitoring systems performance, reviewing systems logs and preparing various operational reports and statistics
  • Documenting processes, diagrams, and system (hardware and software) inventory
  • Researching and recommending software, hardware and application tools to meet business objectives
  • Performing operations duties within the same domain as assigned by the Manager of Operations and Support

:: What You Will Bring ::

  • Honours University degree in Computer Science or Engineering is mandatory
  • Excellent team, interpersonal, written and verbal communication skills, including the ability to produce clear and concise documentation
  • Strong ability to learn quickly, and possess the willingness to adapt to change in business working landscape
  • Hands on working technical experience with Windows 2008 servers, MS-SQL 2008 clustering, VMware, TCP/IP, systems security or related infrastructure
  • Basic knowledge of testing concepts (e.g. test scripts) and procedures
  • Excellent client facing skills. Must be able to answer questions and talk physicians and stakeholders through issues in an articulate and effective manner to meet service level agreement times
  • Minimum of two (2) years’ experience in applications support in a health care related industry is an asset
  • Hands on working experience with Java/ASP.Net/VB is an asset
  • Strong understanding of PHI scope and sensitivities, usage of HL7 and XML is an asset
  • Hands on working experience with application and integration tools, messaging protocols (e.g. MLLP), data mapping and transformation is an asset

:: Next Steps ::

Email your resume to us at Please ensure that the project number is in the subject line for efficient response to your email.

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