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Position: Customer Service Manager-OTC, (Order to Cash) Canada
Industry Category: Health Services
Pharmaceuticals
Location: Montreal, QC
Search Firm: RadarHH
Job Number: 104968
 
 
:: Overview ::

Reporting to the Logistics Manager, the Customer Service Manager-OTC, Canada, who will act as a business partner and be the functional lead.


:: Our Client ::

Our client is a leading bio-tech and pharmaceutical company in Canada.


:: What You Will Do ::

  • Manage a team of 5
  • Focus on the needs and perspectives of colleagues and customers.
  • Make and act on decisions while balancing speed, quality and risk.
  • Use input from key stakeholders and engage in constructive dialogue to make decisions.
  • Communicate rationale and support decisions once made.
  • Plan for contingencies and make adjustments as needed.
  • Defines a clear picture of the future and the plan for how to get there.
  • Hold people accountable for driving individual and team performance.
  • Execute while balancing operational and strategic perspectives.
  • Drive decision making to the right level.
  • Focus resources on the most important work.
  • Focus on the needs and perspectives of colleagues and customers.
  • Seek diverse viewpoints.
  • Communicate directly, openly and honestly.
  • Build strong relationships by being transparent, reliable and delivering on commitments.
  • Listen, seek to understand and ask questions.
  • Support fellow team members to shared goals.
  • Create an open and transparent work environment.
  • Remove silos and communication barriers.
  • Energise team to achieve shared goals.
  • Learn, apply and share lessons from experience.
  • Embrace and adapt to change.
  • Challenge the status quo to simplify work and improve results.
  • Seek new information and external sights to improve the company’s results.
  • Identify and take informed business risks, escalating issues if needed.
  • Generate new ideas or alternatives that create value.
  • Recognise efforts to try new and better approaches.
  • Act as a catalyst for changes that improve business performance.
  • Create an environment in which innovation is encouraged and supported.
  • Share knowledge and learning with others.
  • Seek and give feedback and coaching.
  • Meet challenges with enthusiasm.
  • Recognise others’ achievements.
  • Challenge self and others to continuously learn and improve
  • Support work life considerations
  • Create an inclusive culture that leverages colleagues’ unique interests and contributions
  • Extend trust and provide autonomy for employees to own their work
  • Create and execute an actionable plan to grow, develop and engage each employee


:: What You Will Bring ::

  • 7–10 years’ customer service experience in a management position
  • A Bachelor’s degree is a strong asset
  • Knowledge of the pharmaceutical industry an asset. Would also consider healthcare, food & beverage or CPG experience
  • Knowledge of SAP an asset
  • Strong leadership skills
  • Bilingual in English and French


:: What You Should Expect ::

  • Opportunity to manage complex systems.
  • Enhance ability to manage professional staff as part of a multi-cultural team.
  • Opportunity to contribute to significant commercial change.
  • Make an impact on the commercial success of the company.
  • An organization ranked by trade magazines as among the best places to work in biotechnology, life sciences and pharmaceutical research.
  • An array of career development and advancement opportunities.
  • A company with superior quality standards.


:: Next Steps ::

Email your resume to us at cole@wwwork.com . Please ensure that the Project Number 104968 is in the subject line for efficient response to your email.
 
 
 
 
Manager, Environment, Health & Safety (104941)