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| Poste : |
Internal Service Representative |
| Secteur : |
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| Emplacement : |
Regina, SK
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| Firme de recherche : |
wwwork!com |
| No du projet : |
103633 |
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:: Aperçu ::
Our client is currently looking for an Internal Service Representative to join their Sales department located in Regina, Saskatchewan. Reporting to the Regional Manager, Client Service, the Internal Service Representative is responsible for responding to telephone inquiries from large market clients within Canadian & US brokerage, specifically clients located in Saskatchewan. The successful candidate will assist the Client Service Manager in managing the client base and ensure that the service levels meet or exceed customers’ expectations.
:: Notre Client ::
Our client offers customs brokerage, consulting, freight and integrated logistics services to a variety of companies.
:: Vos responsabilités ::
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Works closely with the Client Service Manager, Key Account Managers and Account Management group.
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Responds to and resolves client’s general inquiries on how to complete import documentation, classification, billing/invoice, duty & GST calculations, NAFTA, refunds/amends, etc.
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Monitors and identifies unresolved issues with clients. Escalating to the Client Service Manager and/or Manager, Service Delivery immediately to ensure high satisfaction with customer service at all times.
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Monitor our relationship with our clients, continuously assessing strengths, weaknesses, opportunities, and threats to manage client expectations and create value.
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Release branch duties as required.
:: Qualifications & Compétences ::
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Post-secondary Education
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Minimum 4 years experience in client relationship management preferably in the customs brokerage industry
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Completion of the CSCB course or equivalent experience
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Strong communication (written & oral) and interpersonal skills
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Excellent customer service skills
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Ability to work independently in a remote office
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Proficient in Microsoft Office i.e. Word, Excel and PowerPoint
:: Attendez-vous à… ::
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A company committed to providing a safe and productive workplace.
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A challenging role which directly affects the company’s success, suited for a “go-getter”.
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Possible background investigations for all final applicants being considered for employment.
:: Prochaines étapes ::
Email your resume to us at resume@wwwork.com. Please ensure that the project number is in the subject line for efficient response to your email.
wwwork! promotes the highest standards of integrity and principles of quality, diversity, equity, and ethical practice.
We thank all those who submit their résumés. Please note that only those selected for further consideration will be contacted. |
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